Returns or Exchanges
- You will be responsible for paying postage on any returns or exchanges.
- Refunds are for store credit only.
- If you would like to return an item for any reason other than mispacked or defective products, we can issue store credit in the form of an electronic credit that you can use towards a future purchase. The store credit applied is for the purchase price of the product only and does not include any shipping fees charged for delivery. The store credit do not expire and can be used with a discount code.
- You will have 15 days to contact costumer service to file a return claim.
- If a product you receive is damaged during shipment, or is not what you ordered, we can send a replacement. We will provide a prepaid return label for our U.S. customers to retrieve the item. We can not ship out the replacement item until our warehouse receives the item being returned.
- If the item you’d like to return was ordered more than 15 days ago, the item is no longer for available for sale, or if the item was purchased using store credit as part of a previous exchange, we cannot accept the return or issue a refund for any reason.
- If the item was purchased at an event, expo or any other special event, we do not accept any returns or exchanges.
- If the item was purchased at one of our retailers, please take the product back to the retailer for a return or exchange.
- Sale items (if applicable) Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
*limitations may apply
To begin processing any type of return, please contact our Customer Service and provide your name, the order number, and the reason for returning the product.
You can contact us by filling out the contact form on this page. Once we have received the product and the return has been processed by our warehouse, we can issue the exchange or the in-store credit to your account. Please note that we are unable to accept returns that are dropped off by a customer at any of our warehouse locations.